Frequently Asked Questions

What are your shipping costs?

Shipping costs are inexpensive worldwide. Click here for estimated shipping costs. Note that our shipping price does NOT include tracking. Orders are sent by regular Airmail using the Postal Service.

I want to order multiple copies of a poster, but the shopping cart won't let me

Many of the posters available on the site are rare items, and we have in very limited supply (often just a single copy!). We only display posters that we currently have in stock, and you can only purchase up to the quantity we currently have on hand.

What is the size of your posters?

Most of our posters are the Japanese B5 size, which is approx 7"x10" (18cmx26cm), unless stated otherwise. Larger posters can be found in our B2 Poster section.

Are your posters authentic or reprints?

All our posters are original Japanese movie memorabilia, produced in Japan for promotional purposes. We explicitly do not deal in reprints, as these are essentially worthless.

How do you grade your posters?

Generally speaking, all our B5 posters (chirashi) are in Excellent or Near Mint condition unless stated otherwise. If not in Excellent or near Mint condition, a description of the poster's faults can be found listed within the Description of the item. Obviously older posters (Ie: 20 years old +) can show signs of aging and wear. This is to be expected with older items. All our posters are of a quality suitable for collecting or framing, and we do not stock posters graded less than VERY GOOD.

NOTE: Our posters are authentic movie memorabilia, and therefore by their very nature cannot be classified as brand-new or Mint. The minute they were delivered to a movie theatre they became USED. Even if a poster looks perfect to us, we grade it as Near Mint.

Please see our Grading page for further information.

How do you package my order for shipping?

As poster collectors ourselves, we understand the importance of secure packaging. The following steps are taken with all B5 Chirashi orders:

  • Your order is shipped in a waterproof, light-proof, tear-proof, and puncture-resistant double-layered Mailer Bag.
  • Each order is placed between two recycled cardboard inserts to ensure your package remains flat and to prevent edge damage.

My order hasn't arrived, what can I do?

First, please check your estimated delivery date (this is sent in your shipping confirmation email). Note that the estimated arrival date is an estimate provided by the postal service, and can be affected by delays beyond our control.

If your order hasn't arrived within 7 days of the expected delivery date, please send an email to admin@jposter.net so that we can follow up.

What if my order is lost in the post?

Our $4 worldwide shipping is a great deal and we think represents the best value for getting your order to you. Obviously this price does not include shipment via tracked parcel or regular insured article which costs a lot more. (We're talking over 5 times the price, which we doubt anyone would want to pay!).

The good news is that all postal items are insured by the Postal Service. In the rare event that your order is lost, we will launch an investigation with them. They will send you a letter to confirm your address, along with a form to sign to confirm the package did not arrive. This will not cost you anything, and is a small price to pay for the free insurance cover provided by the Postal Service!

Once this form is returned, we will either refund or replace your order.

My order has arrived damaged, what do I do?

In the highly unlikely event that your posters are damaged in transit, please retain the damaged items along with the original packaging, and contact as soon as possible. In most cases you will not be required to return it to us. However in order to claim insurance, you may be required to present the damaged article to your local post office.

Wherever possible we will endeavour to replace the damaged items, or in cases where replacements are not available, a refund will be issued.

Returns Policy

Please see our Returns & Refund Policy here

 

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