Covid-19 Update

Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.

Last Updated: March 11, 2022

USPS Delays

There are significant delays sending to the United States due to the closure of one their International processing facilities (in the USA). All mail and parcels from around the world are now being processed through one facility in California which has resulted in processing backlogs. Please expect delays of between 10-20 working days before USPS process items at their International gateway. Please note this is a global issue, affecting mail into the USA from all countries.

If Your Country Has Gone Into Lockdown ...

If your country has gone into lockdown, you should probably expect delays.

Your postal service may be operating at reduced capacity to protect postal workers. For futher information please refer to your local postal service.

Countries known to be affected by delays

Please see Actual Delivery Times for further information on expected wait times.

Australia

Please be aware we are experiencing delays in sending/receiving items to and from Australia due to the recent surge in COVID-19 cases being experienced throughout the country and the preventative restrictions now in place.

Start date: 10 January 2022.

Germany

As a result of the growing number of COVID-19 cases in Germany and restrictions currently in place, the country is experiencing delays in processing all mail.

Start date: 28 January 2022

United Kingdom/Europe

Start: 7 December 2021

Due to the driver shortage currently affecting the UK, we are experiencing delays in delivering shipments. A solution to increase capacity is being worked through. This backlog will also impact the delivery to a range of destinations throughout Europe.

United States of America

USPS is currently experiencing significant backlogs in processing mail. As a result, please expect additional delays in last-mile delivery throughout the USA.

Thinking About Placing an Order?

Please do not place an order with us if you are in a hurry. Understand that there may be unavoidable delays that are beyond our control.

We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights means that we are unable to give reliable delivery estimates.

Note: Your order will be sent using the international airmail service. There is no tracking available for this service. Once your order is sent, we will be unable to give any further information on its progress.

Shipping Delay Information - You Can Help!

At present it is impossible to predict what shipping delays are likely to be. Many countries are implementing lockdowns or reducing their postal service, affecting delivery times.

So we are collecting information on actual delivery dates to get some idea of the delays we can expect.

If you have placed an order with us, please send us an email to let us know when it arrives. We'll publish basic data below (anonymous of course), to help understand what delays are likely to look like going forward.

Actual Shipping Delays to USA / Canada

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

*Note: There are known delays with USPS during Jan/Feb 2022

Actual Shipping Delays to U.K.

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Actual Shipping Delays to Europe

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Actual Shipping Delays to Asia/ Pacific

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Actual Shipping Delays to Central/ South America

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.