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Covid-19 Update

Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.

Last Updated: October 20th, 2020

UPDATE OCTOBER 20, 2020: Due to reduced international airfreight capacity caused by the Covid-19 pandemic, deliveries are typically being delayed:

To the U.S.A: + 0 - 20 Days
To Europe: + 11 - 51 Days
To Canada: + 28 - 42 days
To Asia/Pacific: + 0 - 16 Days

* The above days to be added to the usual 2 week shipping time.

Please refer to our shipping table at the bottom of this page for further details.

If you wish to place an order, be aware that we cannot tell you specifically when your order will be delivered, or provide any further information once it has been sent.

Your patience is appreciated.

Countries known to be affected by delays as of Sep 22, 2020: Australia, Austria, Belgium, Brazil, Canada, France, Hong Kong, Israel, Singapore, Spain, Thailand, U.K. USA, Vietnam

Please see Delivery Delays for further information on expected wait times.

Thinking About Placing an Order?

Please do not place an order with us if you are in a hurry. Understand that there may be unavoidable delays.

We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights right now means that we cannot give any reliable delivery date.

Note: Your order will be sent using the international airmail service. There is no tracking available for this service. Once your order is sent, we will be unable to give any further information on it's progress. It's simply a matter of waiting for it to arrive.

KNOWN ISSUES IN YOUR COUNTRY

There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations. We are experiencing delays for all destinations. We are working closely with our partner airlines and other postal operators to move items as quickly as possible.

We recommend checking your local postal service website for further information on delays that are affecting your country.

CANADA

Start date: 17th August. End date: TBC. Canada Post are currently experiencing significant backlogs at their Vancouver and Toronto processing facilities. As a result, please expect delays in the processing and last mile delivery of items dispatched to Canada. Deliveries to Canada are typically taking around 8 weeks, and this is beyond our control.
More info at: Canada Post

FRANCE

Colissimo advise: "For any requests concerning parcels that have not yet been delivered, the unprecedented crisis situation means we are obliged to extend the usual response time."
More info at: Colissimo

AUSTRALIA

(Per NZ Post) "Due to Level 4 protocols in Victoria, we are required to route items through to New South Wales and Queensland. This is placing pressure on our capacity to New South Wales and there will be delays in dispatching items from our gateway as a result."

I've already placed an order - can you tell me when it will arrive?

Unfortunately we have no further information on where specific orders are within the disrupted global delivery network.

Many countries have closed their borders, and most are operating reduced postal services. Additionally, international air flights are operating at a greatly reduced capacity. In short, delivery dates are beyond our control right now.

We ask for your patience and understanding and assure you that your order will arrive, but may be subject to delays.

Note: All orders are sent using the international airmail service, for which there is no tracking available. Once your order is sent, no further information on it's progress is available. It's simply a matter of waiting for it to arrive.

Shipping Delay Information - You Can Help!

At present it is impossible to predict what shipping delays are likely to be. Many countries are implementing lockdowns or reducing their postal service, affecting delivery times.

So we are collecting information on actual delivery dates to get some idea of the delays we can expect.

If you have placed an order with us, please send us an email to let us know when it arrives. We'll publish basic data below (anonymous of course), to help understand what delays are likely to look like going forward.

 

Shipping Delays to USA / Canada

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jun 30 USA Jul 14 Jul 30 16 days
Jul 10 USA Jul 24 Jul 29 5 days
Jul 30 USA Aug 13 Aug 24 11 days
Aug 14 USA Sep 4 Sep 9 5 days
Aug 14 USA Sep 4 Sep 15 11 days
Aug 17 USA Aug 30 Aug 29 -1 day
Aug 28 USA Sep 11 Oct 1 20 days
Sep 2 Canada Sep 16 Oct 27 42 days
Sep 9 USA Sep 23 Oct 1 8 days
Oct 1 USA Oct 15 Oct 17 2 days
Oct 5 USA Oct 19 Oct 20 1 Day

 

Shipping Delays to Europe

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jun 10 France Jun 24 Jul 11 18 days
Jun 24 U.K. Jul 8 Aug 7 30 days
Jul 6 U.K. Jul 20 Aug 4 16 days
Jul 6 Italy Jul 20 Sep 9 51 days
Jul 10 U.K. Jul 24 Aug 24 31 days
Aug 18 Italy Aug 31 Sep 12 11 days

 

Shipping Delays to Asia/ Pacific

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jun 3 Thailand Jun 17 Jun 16 -1 day
Jul 8 Thailand Jul 22 Jul 18 -4 days
Aug 8 Australia Aug 24 Sep 9 16 days

 

 

 
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