Covid-19 Update
Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.
Last Updated: January 13th, 2021
If Your Country Has Gone Into Lockdown ...
If your country has gone into lockdown, you should expect delays.
Postal services are operating at
reduced capacity in many countries, due to efforts to protect postal
workers. For futher information, please refer to the website of your
local postal service.
UPDATE JANUARY 13, 2021:
Due to reduced international airfreight capacity caused by the Covid-19 pandemic, deliveries are typically being delayed:
To the U.S.A: + 0 to 20 Days
To Europe: + 11 to 51 Days
France: Expect long delays from La Poste!
To Canada: + 28 to 42 days
To Asia/Pacific: + 0 to 16 Days
* The above delays to be added to the usual 2 week shipping
time.
Please refer to Actual Delivery Times
at the bottom of this page for further details.
If you wish to place an order, be aware that we cannot tell you specifically when your order will be delivered, or provide any further information once it has been sent.
Your patience is appreciated.
Countries known to be affected by delays
(As of Jan 13, 2021):
Australia, Belgium, Brazil, Canada, Finland, France, Germany, Greece,
Hong Kong, Ireland, Israel, Italy, The Netherlands, Singapore, Spain,
Thailand, Vietnam, U.K., USA.
Please be aware that due to congestion with your postal service, or
if your country has gone into lockdown - delays are beyond our control.
Please see Actual Delivery Times for further information on expected wait times.
Thinking About Placing an Order?
Please do not place an order with us if you are in a hurry.
Understand that there may be unavoidable delays.
We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights right now means that we cannot give any reliable delivery date.
Note: Your order will be sent using the international airmail service. There is no tracking available for this service.
Once your order is sent, we will be unable to give any further information on it's progress. It's simply a matter of waiting for it to arrive.
KNOWN ISSUES IN YOUR COUNTRY
There are flight disruptions and cancellations as
well as local governments' restrictions in place impacting many
destinations. We are experiencing delays for all destinations. We are
working closely with our partner airlines and other postal operators to
move items as quickly as possible.
We recommend checking your local postal service website for further
information on delays that are affecting your country.
CANADA
Start date: 17th August. End
date: TBC. Canada Post are currently experiencing significant backlogs
at their Vancouver and Toronto processing facilities. As a result,
please expect delays in the processing and last mile delivery of items
dispatched to Canada. Deliveries to Canada are typically taking around 8
weeks, and this is beyond our control.
More info at:
Canada Post
FRANCE
France has declared a nationwide lockdown due to increasing numbers
of cases of COVID-19. As a result, delays are to be expected for items
sent to France"
More info at: Colissimo
We are seeing some horrendous delays with La Poste recently.
EUROPE (Belgium, Finland, France, Germany, Ireland, Italy,
Netherlands)
(Per NZ Post) "With the increase of COVID lockdown protocols in the
UK, some European countries have announced flight bans. Flights from the
UK are for now, currently not allowed to enter Belgium, Estonia,
Finland, France, Germany, Ireland, Italy, Lithuania, The Netherlands, or
Ukraine. Parcels from NZ destined for those European countries normally
travel through the UK, therefore delays are now to be expected to these
destinations as a result. We will continue to update this page as we
have more information."
U.K.
There are currently major capacity constraints internationally with
parcels destined for the United Kingdom. There are delays of up to 7
working days getting parcels on to international flights and
then further delays in transit countries, due to the growing congestion
of freight and availability of connecting flights.
I've already placed an order - can you tell me when it will arrive?
Unfortunately we have no further information on where specific orders
are within the disrupted global delivery network.
Many countries have closed their borders, and most are operating reduced postal services. Additionally, international air flights are operating at a greatly reduced capacity. In short, delivery dates are beyond our control right now.
We ask for your patience and understanding and assure you that your order will arrive, but may be subject to delays.
Note: All orders are sent using the international airmail service, for which there is no tracking available. Once your order is sent, no further information on it's progress
is available. It's simply a matter of waiting for it to arrive.
Shipping Delay Information - You Can Help!
At present it is impossible to predict what shipping delays are likely to
be. Many countries are implementing lockdowns or reducing their postal
service, affecting delivery times.
So we are collecting
information on actual delivery dates to get some idea of the delays we
can expect.
If you have placed an order with us, please send us
an email to let us know when it arrives. We'll publish basic data below
(anonymous of course), to help understand what delays are likely to look
like going forward.
Actual Shipping Times to USA / Canada
Date Sent |
Destination |
Usual Arrival Date |
Actual Arrival Date |
Delay |
Jun 30 |
USA |
Jul 14 |
Jul 30 |
16 days |
Jul 10 |
USA |
Jul 24 |
Jul 29 |
5 days |
Jul 30 |
USA |
Aug 13 |
Aug 24 |
11 days |
Aug 14 |
USA |
Sep 4 |
Sep 9 |
5 days |
Aug 14 |
USA |
Sep 4 |
Sep 15 |
11 days |
Aug 17 |
USA |
Aug 30 |
Aug 29 |
-1 day |
Aug 28 |
USA |
Sep 11 |
Oct 1 |
20 days |
Sep 2 |
Canada |
Sep 16 |
Oct 27 |
42 days |
Sep 9 |
USA |
Sep 23 |
Oct 1 |
8 days |
Oct 1 |
USA |
Oct 15 |
Oct 17 |
2 days |
Oct 5 |
USA |
Oct 19 |
Oct 20 |
1 day |
Oct 28 |
USA |
Nov 11 |
Nov 14 |
3 days |
Oct 29 |
USA |
Nov 12 |
Nov 17 |
5 days |
Dec 18 |
USA |
Jan 11 |
Jan 12 |
1 day |
Actual Shipping Times to Europe
Date Sent |
Destination |
Usual Arrival Date |
Actual Arrival Date |
Delay |
Jun 10 |
France |
Jun 24 |
Jul 11 |
18 days |
Jun 24 |
U.K. |
Jul 8 |
Aug 7 |
30 days |
Jul 6 |
U.K. |
Jul 20 |
Aug 4 |
16 days |
Jul 6 |
Italy |
Jul 20 |
Sep 9 |
51 days |
Jul 10 |
U.K. |
Jul 24 |
Aug 24 |
31 days |
Jul 26 |
Russia |
Aug 7 |
Nov 22 |
108 Days |
Aug 7 |
France |
Aug 21 |
Nov 14 |
85 days |
Aug 18 |
Italy |
Aug 31 |
Sep 12 |
11 days |
Actual Shipping Times to Asia/ Pacific
Date Sent |
Destination |
Usual Arrival Date |
Actual Arrival Date |
Delay |
Jun 3 |
Thailand |
Jun 17 |
Jun 16 |
-1 day |
Jul 8 |
Thailand |
Jul 22 |
Jul 18 |
-4 days |
Aug 8 |
Australia |
Aug 24 |
Sep 9 |
16 days |
Oct 16 |
India |
Oct 30 |
Nov 11 |
12 days |
Nov 12 |
Australia |
Nov 26 |
Dec 3 |
7 days |
|