Covid-19 Update

Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.

Last Updated: January 13th, 2021

If Your Country Has Gone Into Lockdown ...

If your country has gone into lockdown, you should expect delays. Postal services are operating at reduced capacity in many countries, due to efforts to protect postal workers. For futher information, please refer to the website of your local postal service.

Countries known to be affected by delays

(As of Jan 13, 2021): Australia, Belgium, Brazil, Canada, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, The Netherlands, Singapore, Spain, Thailand, Vietnam, U.K., USA.

Please be aware that due to congestion with your postal service, or if your country has gone into lockdown - delays are beyond our control.

Please see Actual Delivery Times for further information on expected wait times.

Thinking About Placing an Order?

Please do not place an order with us if you are in a hurry. Understand that there may be unavoidable delays.

We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights right now means that we cannot give any reliable delivery date.

Note: Your order will be sent using the international airmail service. There is no tracking available for this service. Once your order is sent, we will be unable to give any further information on it's progress. It's simply a matter of waiting for it to arrive.

KNOWN ISSUES IN YOUR COUNTRY

There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations. We are experiencing delays for all destinations. We are working closely with our partner airlines and other postal operators to move items as quickly as possible.

We recommend checking your local postal service website for further information on delays that are affecting your country.

CANADA

Start date: 17th August. End date: TBC. Canada Post are currently experiencing significant backlogs at their Vancouver and Toronto processing facilities. As a result, please expect delays in the processing and last mile delivery of items dispatched to Canada. Deliveries to Canada are typically taking around 8 weeks, and this is beyond our control.
More info at: Canada Post

FRANCE

France has declared a nationwide lockdown due to increasing numbers of cases of COVID-19. As a result, delays are to be expected for items sent to France"
More info at: Colissimo

We are seeing some horrendous delays with La Poste recently.

EUROPE (Belgium, Finland, France, Germany, Ireland, Italy, Netherlands)

(Per NZ Post) "With the increase of COVID lockdown protocols in the UK, some European countries have announced flight bans. Flights from the UK are for now, currently not allowed to enter Belgium, Estonia, Finland, France, Germany, Ireland, Italy, Lithuania, The Netherlands, or Ukraine. Parcels from NZ destined for those European countries normally travel through the UK, therefore delays are now to be expected to these destinations as a result. We will continue to update this page as we have more information."

U.K.

There are currently major capacity constraints internationally with parcels destined for the United Kingdom. There are delays of up to 7 working days getting parcels on to international flights and then further delays in transit countries, due to the growing congestion of freight and availability of connecting flights.

I've already placed an order - can you tell me when it will arrive?

Unfortunately we have no further information on where specific orders are within the disrupted global delivery network.

Many countries have closed their borders, and most are operating reduced postal services. Additionally, international air flights are operating at a greatly reduced capacity. In short, delivery dates are beyond our control right now.

We ask for your patience and understanding and assure you that your order will arrive, but may be subject to delays.

Note: All orders are sent using the international airmail service, for which there is no tracking available. Once your order is sent, no further information on it's progress is available. It's simply a matter of waiting for it to arrive.

Shipping Delay Information - You Can Help!

At present it is impossible to predict what shipping delays are likely to be. Many countries are implementing lockdowns or reducing their postal service, affecting delivery times.

So we are collecting information on actual delivery dates to get some idea of the delays we can expect.

If you have placed an order with us, please send us an email to let us know when it arrives. We'll publish basic data below (anonymous of course), to help understand what delays are likely to look like going forward.

Actual Shipping Times to USA / Canada

Actual Shipping Times to Europe

Actual Shipping Times to Asia/ Pacific