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Covid-19 Update

Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.

Last Updated: July 29, 2021

Many countries have now resumed postal deliveries with minimal delays! But please check the information below for information specific to your region.

If Your Country Has Gone Into Lockdown ...

If your country has gone into lockdown, you should probably expect delays.

Your postal service may be operating at reduced capacity to protect postal workers. For futher information please refer to your local postal service.

UPDATE July 29, 2021:
Due to reduced international airfreight capacity caused by the Covid-19 pandemic, deliveries are typically being delayed by the following:

  Average Delay
U.S.A 1 week or less
U.K / France 1 week or less
Asia/Pacific 1 week or less
Europe 1 - 5 weeks
Canada 2 - 4 weeks
Central / South America 2 - 8 weeks

* The above delays are in addition to the usual 2 week shipping time.

Please refer to Actual Delivery Times at the bottom of this page for further details.

Be aware that we cannot tell you specifically when your order will be delivered, or provide any further information once it has been sent.

Your patience is appreciated.

Countries known to be affected by delays

(As of July 29, 2021): Australia, Canada, Thailand.

Please be aware that due to congestion with your postal service, or if your country has gone into lockdown - delays are beyond our control.

Please see Actual Delivery Times for further information on expected wait times.

Australia

Parts of Australia are in lockdown to curb the spread of Covid-19 in the community. Please expect delays in greater Sydney areas, which may also extend to Melbourne depending on how the situation progresses.

Canada

Canada Post is currently experiencing significant backlogs at their Vancouver and Toronto processing facilities of up to 10 days. As a result, please expect delays in the processing and last mile delivery of items dispatched to Canada.

Thailand

Please note that Thailand Post have advised that there will be significant delays in processing of all mail destined to Thailand due to rising COVID cases in their community. Delays are expected during the timeframe of 26 April - 4 May 2021.

Thinking About Placing an Order?

Please do not place an order with us if you are in a hurry. Understand that there may be unavoidable delays that are beyond our control.

We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights means that we are unable to give reliable delivery estimates.

Note: Your order will be sent using the international airmail service. There is no tracking available for this service. Once your order is sent, we will be unable to give any further information on it's progress.

Shipping Delay Information - You Can Help!

At present it is impossible to predict what shipping delays are likely to be. Many countries are implementing lockdowns or reducing their postal service, affecting delivery times.

So we are collecting information on actual delivery dates to get some idea of the delays we can expect.

If you have placed an order with us, please send us an email to let us know when it arrives. We'll publish basic data below (anonymous of course), to help understand what delays are likely to look like going forward.

 

Actual Shipping Delays to USA / Canada

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jan 12 USA Jan 26 Jan 25 No delay
Jan 13 USA Jan 27 Feb 4 8 days
Feb 16 USA Mar 2 Feb 27 No delay
Feb 22 USA Mar 8 Mar 6 No delay
Feb 24 Canada Mar 10 April 3 24 days
Mar 4 USA Mar 18 Mar 17 No delay
Mar 9 USA Mar 23 Mar 20 No delay
Mar 26 USA Apr 10 Apr 3 No delay
Apr 2 USA Apr 16 Apr 24 8 days
Jun 28 USA Jul 12 Jul 8 No delay

 

Actual Shipping Delays to U.K.

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Mar 1 U.K. Mar 15 Mar 11 No delay
Mar 16 U.K. Mar 30 Apr 2 3 days
Apr 19 U.K. May 3 Apr 26 No delay
Jun 28 U.K. Jul 12 Jul 16 4 days

 

Actual Shipping Delays to Europe

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jan 17 France Jan 29 Feb 5 7 days
Feb 2 Portugal Feb 16 Mar 9 21 days
Mar 1 Sweden Mar 15 Mar 24 9 days
Apr 5 France Apr 19 Apr 24 5 days
Apr 21 Portugal May 5 Jun 9 35 days
May 9 France May 21 May 22 1 day
May 11 France May 25 May 26 1 day

 

Actual Shipping Delays to Asia/ Pacific

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jun 3 Thailand Jun 17 Jun 16 No delay
Jul 8 Thailand Jul 22 Jul 18 No delay
Aug 8 Australia Aug 24 Sep 9 16 days
Oct 16 India Oct 30 Nov 11 12 days
Nov 12 Australia Nov 26 Dec 3 7 days
Apr 5 Singapore Apr 19 Apr 16 No delay
Apr 26 Hong Kong May 10 May 11 1 day
Apr 27 Australia May 11 May 11 No delay

 

Actual Shipping Delays to Central/ South America

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
May 15 Mexico May 28 Jul 28 8 weeks

 

 

 
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