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Covid-19 Update

Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.

Last Updated: March 11, 2022

USPS Delays

There are significant delays sending to the United States due to the closure of one their International processing facilities (in the USA). All mail and parcels from around the world are now being processed through one facility in California which has resulted in processing backlogs. Please expect delays of between 10-20 working days before USPS process items at their International gateway. Please note this is a global issue, affecting mail into the USA from all countries.

If Your Country Has Gone Into Lockdown ...

If your country has gone into lockdown, you should probably expect delays.

Your postal service may be operating at reduced capacity to protect postal workers. For futher information please refer to your local postal service.

UPDATE Feb 2, 2022:
Due to reduced international airfreight capacity caused by the Covid-19 pandemic, deliveries are typically being delayed by the following:

  Average Delay
U.S.A 2 - 4 weeks (USPS delays)
U.K / France 1 - 2 weeks or less
Asia/Pacific 1 week or less
Europe 1 - 6 weeks
Canada 2 - 4 weeks
Central / South America 2 - 8 weeks

* The above delays are in addition to the usual 2 week shipping time.

Please refer to Actual Delivery Times at the bottom of this page for further details.

Be aware that we cannot tell you specifically when your order will be delivered, or provide any further information once it has been sent.

Your patience is appreciated.

Countries known to be affected by delays

Please see Actual Delivery Times for further information on expected wait times.

Australia

Please be aware we are experiencing delays in sending/receiving items to and from Australia due to the recent surge in COVID-19 cases being experienced throughout the country and the preventative restrictions now in place.

Start date: 10 January 2022.

Germany

As a result of the growing number of COVID-19 cases in Germany and restrictions currently in place, the country is experiencing delays in processing all mail.

Start date: 28 January 2022

United Kingdom/Europe

Start: 7 December 2021

Due to the driver shortage currently affecting the UK, we are experiencing delays in delivering shipments. A solution to increase capacity is being worked through. This backlog will also impact the delivery to a range of destinations throughout Europe.

United States of America

USPS is currently experiencing significant backlogs in processing mail. As a result, please expect additional delays in last-mile delivery throughout the USA.

Thinking About Placing an Order?

Please do not place an order with us if you are in a hurry. Understand that there may be unavoidable delays that are beyond our control.

We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights means that we are unable to give reliable delivery estimates.

Note: Your order will be sent using the international airmail service. There is no tracking available for this service. Once your order is sent, we will be unable to give any further information on its progress.

Shipping Delay Information - You Can Help!

At present it is impossible to predict what shipping delays are likely to be. Many countries are implementing lockdowns or reducing their postal service, affecting delivery times.

So we are collecting information on actual delivery dates to get some idea of the delays we can expect.

If you have placed an order with us, please send us an email to let us know when it arrives. We'll publish basic data below (anonymous of course), to help understand what delays are likely to look like going forward.

 

Actual Shipping Delays to USA / Canada

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

*Note: There are known delays with USPS during Jan/Feb 2022

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jan 12 2021 USA Jan 26 Jan 25 No delay
Jan 130 USA Jan 27 Feb 4 8 days
Feb 16 USA Mar 2 Feb 27 No delay
Feb 22 USA Mar 8 Mar 6 No delay
Feb 24 Canada Mar 10 April 3 24 days
Mar 4 USA Mar 18 Mar 17 No delay
Mar 9 USA Mar 23 Mar 20 No delay
Mar 26 USA Apr 10 Apr 3 No delay
Apr 2 USA Apr 16 Apr 24 8 days
Jun 28 USA Jul 12 Jul 8 No delay
Jul 22 Canada Aug 5 Aug 13 8 days
Jul 25 USA Aug 6 Aug 10 4 days
Sep 6 USA Sep 20 Sep 16 No delay
Sep 23 USA Oct 7 Oct 5 No delay
Dec 12 USA Dec 24 Feb 12 50 days
Dec 13 USA Dec 29 Feb 7 40 days
Dec 29 USA Jan 14 Feb 23 40 days
Dec 30 USA Jan 17 Feb 4 18 days
Dec 30 USA Jan 17 Feb 5 19 days
Jan 11 2022 Canada Jan 25 Feb 1 7 days
Jan 12 USA Jan 26 Feb 20 27 days
Jan 23 USA Feb 4 Mar 20 47 days

 

Actual Shipping Delays to U.K.

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Mar 1 2021 U.K. Mar 15 Mar 11 No delay
Mar 16 U.K. Mar 30 Apr 2 3 days
Apr 19 U.K. May 3 Apr 26 No delay
Jun 28 U.K. Jul 12 Jul 16 4 days
Sep 10 U.K. Sep 24 Sep 22 No delay
Sep 28 U.K. Oct 12 Oct 22 10 days
Oct 17 U.K. Nov 1 Jan 23 84 days
Jan 26 2022 U.K. Feb 9 Feb 9 No delay

 

Actual Shipping Delays to Europe

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jan 17 2021 France Jan 29 Feb 5 7 days
Feb 2 Portugal Feb 16 Mar 9 21 days
Mar 1 Sweden Mar 15 Mar 24 9 days
Apr 5 France Apr 19 Apr 24 5 days
Apr 21 Portugal May 5 Jun 9 35 days
May 9 France May 21 May 22 1 day
May 11 France May 25 May 26 1 day
Jul 27 Sweden Aug 10 Aug 11 1 day
Sep 21 Spain Oct 5 Feb 8 126 days
Oct 22 Spain Nov 8 Nov 29 21 days
Nov 7 France Nov 19 Jan 30 71 days
Dec 13 Italy Dec 27 Feb 1 36 days
Jan 13 Portugal Jan 27 Feb 16 20 days
Jan 30 Italy Feb 11 Feb 18 7 days
Feb 8 Finland Feb 22 Feb 24 2 days

 

Actual Shipping Delays to Asia/ Pacific

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Jun 3 2021 Thailand Jun 17 Jun 16 No delay
Jul 8 Thailand Jul 22 Jul 18 No delay
Aug 8 Australia Aug 24 Sep 9 16 days
Oct 16 India Oct 30 Nov 11 12 days
Nov 12 Australia Nov 26 Dec 3 7 days
Apr 5 Singapore Apr 19 Apr 16 No delay
Apr 26 Hong Kong May 10 May 11 1 day
Apr 27 Australia May 11 May 11 No delay
Aug 10 Thailand Aug 24 Aug 18 No delay
Oct 4 Thailand Oct 18 Oct 14 No delay
Oct 7 Singapore Oct 21 Oct 21 No delay
Oct 29 Thailand Nov 12 Nov 15 3 days
Dec 17 Singapore Jan 5 Jan 24 19 days

 

Actual Shipping Delays to Central/ South America

Usual delivery times (pre-covid) were within two weeks. Orders that arrive within two weeks are listed as "no delay". Any orders taking longer than two weeks are shown with a delay.

Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
May 15 Mexico May 28 Jul 28 8 weeks
Aug 14 Chile Aug 27 Oct 14 7 weeks

 

 

 
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