Covid-19 Update

Information regarding orders that are currently being processed, and transparent advice for those planning to place an order soon. This page will be updated as new information comes to hand.

Please Note: We have no control over the global postal system. We cannot tell you specifically when an order will be delivered, or provide any further information once it has been sent. We DO know that there are delays - and this should be expected.

Your patience is much appreciated.

Please see Delivery Delays for further information on expected wait times.

Thinking About Placing an Order?

Please do not place an order with us if you are in a hurry. Understand that there may be unavoidable delays.

We promise that your order will be carefully and quickly packed, and that you will be very happy with the quality of what we send you. We will tell you when we send it, but we cannot tell you exactly when it will arrive. The huge uncertainties with international air flights right now means that we cannot give any reliable delivery date.

Note: Your order will be sent using the international airmail service. There is no tracking available for this service. Once your order is sent, we will be unable to give any further information on it's progress. It's simply a matter of waiting for it to arrive.

LATEST DELAY FIGURES

We have received notification from many customers that orders have now arrived. Delivery delays are mostly between 3 to 23 days. The exact delay seems to be fairly random - even packages sent to the same place on the same day can arrive 3 weeks apart.

We are noticing significant delays to parts of Europe, including France and Austria. Items sent in March are seeing the largest delays of between 17 to 52 days.

The exact delay for any order will depend on your location, the availability of international mail flights, as well as congestion within the postal network.

I've already placed an order - can you tell me when it will arrive?

Unfortunately we have no further information on where specific orders are within the disrupted global delivery network.

Many countries have closed their borders, and most are operating reduced postal services. Additionally, international air flights are operating at a greatly reduced capacity. In short, delivery dates are beyond our control right now.

We ask for your patience and understanding and assure you that your order will arrive, but may be subject to delays.

Note: All orders are sent using the international airmail service, for which there is no tracking available. Once your order is sent, no further information on it's progress is available. It's simply a matter of waiting for it to arrive.

JULY 2 UPDATE: Shipping Restrictions and Delays

The following message is directly from the postal service:

There are flight disruptions and cancellations as well as local governments' restrictions in place impacting many destinations. We are experiencing delays for all destinations. We are working closely with our partner airlines and other postal operators to move items as quickly as possible.

Please be advised that postal service to the following countries has been suspended until sufficient transport capacity is secured.

Argentina, Chile, Colombia, Costa Rica, Jamaica, Luxembourg, Mexico, Peru, Romania, Samoa.

If you live in one of the above countries, we advise delaying your order until further notice.

For countries and destinations not listed, it means all postal services are available, but please expect delays.

APRIL 28: OUT OF LOCKDOWN!

We are now able to process and start shipping orders again.

Note: The postal service has advised that DELAYS ARE EXPECTED ... to everywhere.

Shipping Delay Information - You Can Help!

At present we have no idea how long shipping delays are likely to be. The postal service doesn't know either.

So we are collecting information on actual delivery dates to get some idea of the delays we can expect.

If you have placed an order with us in March or later, please send us an email to let us know when it arrives. We'll publish basic data below (anonymous of course), to help understand what delays are likely to look like going forward.

 

Sent prior to lockdown (March 5 - 24)

 - Expected to be the largest delays
Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
Mar 18 U.K. April 1 April 23 22 days
Mar 18 Austria April 1 May 9 38 days

 

Sent After lockdown (April 28)

 - should be much smaller delays than above. 
Date Sent Destination Usual Arrival Date Actual Arrival Date Delay
May 1 Australia May 15 Jun 26 42 days
May 3 USA May 18 Jun 12 25 days
May 4 Finland May 18 Jun 18 31 days
May 6 USA May 20 May 23 3 days
May 9 U.K. May 25 May 28 3 days
May 10 USA May 25 June 8 14 days
May 11 USA May 25 May 29 4 days
May 12 USA May 26 Jun 12 16 days
May 19 USA Jun 2 Jun 30 28 days
May 20 USA Jun 3 Jun 17 14 days
May 22 USA Jun 5 Jun 28 23 days
May 23 USA Jun 5 Jun 27 22 days
May 26 USA Jun 9 Jun 19 10 days
May 26 U.K. Jun 9 Jun 28 19 days
Jun 3 Thailand Jun 17 Jun 16 -1 day

 

 

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